FAQ
Graces London – FAQ
1. What is Graces London?
Graces London is an online fashion store offering a curated selection of modern womenswear and menswear, designed with a refined city edge.
2. What kind of products do you sell?
We offer a range of fashion items such as clothing, footwear, and accessories designed to complement different personal styles.
3. How can I place an order?
Simply browse our website, add the items you like to your cart, and proceed to checkout.
Follow the steps to enter your shipping and payment details to complete your order.
4. What payment methods do you accept?
We support secure payment methods available at checkout, including:
Apple Pay
Visa
Mastercard
American Express
Shop Pay
Google Pay
The payment methods available at checkout may vary depending on your location, bank, and the availability of the payment provider.
5. How long does shipping take?
All orders are processed within 1–3 business days. Once your order has been dispatched, estimated delivery time is 8–13 business days, depending on your location and local shipping conditions.
Please note that slight delays may occur due to factors such as customs processing or high demand.
6. Can I track my order?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow the delivery of your package.
7. What is your return policy?
If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Items must be unused, unworn and in their original condition, with all original labels and packaging intact.
Please refer to our Return & Refund Policy page for full details.
8. How can I contact customer support?
If you have any questions or need assistance, you can contact our customer support team via:
9. Are your products authentic and new?
Yes. All products offered by Graces London are new and inspected before being shipped to customers.
10. Is my payment information secure?
Yes. Our website uses secure payment processing and encryption technologies to help protect your personal and payment information.